CANCELLATION AND RETURN POLICY
• General
• Applicability of Policy
• Cancellation of Products
• Replacement or Exchange of Products
• Return
• Refund
•  Additional Note
•  Customer Support

 

CANCELLATION AND RETURN POLICY

 

 General

  • At GMC Digital, we strive to offer our customers a seamless and satisfactory shopping experience. Whether you're ordering mobiles, tablets, televisions, appliances, or any other product from our platform, we aim to ensure your satisfaction from start to finish.
  • Our cancellation, replacement, return, and refund policy is designed to provide clarity and convenience to our valued customers. It outlines the procedures and guidelines for cancelling orders, requesting replacements, returning products, and obtaining refunds.
  • If you ever need to cancel, replace a product purchased from GMC Digital, rest assured that we're here to assist you every step of the way. We prioritize customer satisfaction and aim to make the process as hassle-free as possible.
  • For further details regarding specific procedures and conditions related to cancellations, replacements, returns, and refunds, please refer to the Terms of Use and this Policy. If you have any questions or concerns, our customer support team is available to assist you.

At GMC Digital, your satisfaction is our top priority, and we're committed to being your trusted shopping destination.

 

Applicability of Policy

  • By utilizing the services offered on the GMC Digital platform or initiating a purchase request for any product, you automatically agree to abide by the terms outlined in this Policy. It's essential to understand and acknowledge these terms before proceeding with any transaction on our platform.
  • Please be aware that the terms of this Policy may undergo changes periodically. It's advisable to review the Policy regularly to stay informed about any updates or modifications. Ensuring your understanding of the current terms and conditions is vital each time you engage with the GMC Digital platform.
  • If you have any questions or require clarification regarding any aspect of our Cancellation and Exchange Policy, don't hesitate to reach out to our dedicated customer support team. We're here to assist you and ensure that your experience with GMC Digital remains smooth and satisfactory.

 

Cancellation of Products

  • Cancellation Process : You have the flexibility to cancel your orders, whether partially or fully, until the shipment status shows as "Out for Delivery." Once the package reaches this stage, cancellation requests cannot be accommodated. To monitor your order status, you can conveniently track it via the 'My Order' section of your account on the platform or through the link provided to your registered email address.
  • Easy Cancellation : Should you have a change of heart regarding any order, you can swiftly cancel it by accessing the "My Orders" section within your account on the platform. Upon receiving your cancellation request, we will promptly initiate the cancellation process, provided the order has not progressed to the "Out for Delivery" stage.
  • Refund Process : Upon acceptance of the cancellation request, we will refund the amount paid for the partial or full order within 10-15 business days. The refund will be issued through the same payment mode used for the purchase or credited to your store credit account for future use. Please note that refund processing may be subject to our discretion, applicable policies, and any charges imposed by your bank or financial institution.
  • Bulk Order Cancellations : We reserve the right to cancel bulk orders placed on the platform. To avoid such cancellations or for inquiries regarding bulk orders, please refer to our Enquiry section or contact care@gmcdigital.com or (+91) 8331057575. We're here to assist you in navigating any concerns or queries related to your orders.

 

Replacement or Exchange of Products

GMCDigital.com makes every effort to service the orders placed with us, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on +91 8331057575 or email us on care@gmcdigital.com. After acceptance of delivery of the product, GMC Digital.com will not entertain any returns or refund request.

Tamper Evident Void Seals: Our packages are equipped with "Tamper Evident Void Seals." It's essential not to accept packages with tampered seals. Acceptance of such tampered seals or damaged boxes will disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.

To ensure a successful replacement pick-up, you must maintain the Product in its unused, original condition, along with the original invoice/sale receipt, brand outer box, attached MRP tags, user manual, warranty cards, and original accessories in the manufacturer's packaging.

 

Replacement Conditions:

  • The Product must be provided to us in its original condition, with the price tag intact, including original packaging, and with matching serial number/barcode records.
  • For combo purchases, all Products in the combo must be returned together.
  • The brand outer packaging and all accessories must be intact, with no damage occurring post-delivery while in your possession.
  • After receiving the returned Product, we will dispatch the replacement to your provided address.
  • To request a replacement, contact us at (+91) 8331057575 or care@gmcdigital.com.

 

Products Not Eligible for Replacement:

  • Incorrectly ordered Product models or colors.
  • Products belonging to non-replacement categories.
  • Failure to report damages at the time of delivery.
  • Activated Mobiles, tablets, or laptops during investigation.
  • Damages caused by improper use, modification, or depreciation in value.

 Post Delivery Support

  • If you encounter any issues with the Product(s) delivered to you, you have the option to contact GMC Digital support team or the concerned manufacturer/ marketer support team for further assistance. The authorised personnel from the manufacturer/ marketer would repair or replace the product by assessing the damage or the issue by abiding to the terms and conditions set by the manufacturer/ Marketer, service providers and agreed by the customers. We are personally not liable or responsible to any of the parties.
  • Tamper Evident Void Seals: All packages come with "Tamper Evident Void Seals." It's crucial not to accept packages with tampered seals, as acceptance of such tampered seals or damaged boxes will disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
  • To ensure a successful replacement pick-up, you must maintain the Product in its unused, original condition, along with the original invoice/sale receipt, brand outer box, attached MRP tags, user manual, warranty cards, and original accessories in manufacturer packaging along with replacement document/ receipt issued by the authorised personnel from the manufacturer/ marketer.
  • Once a replacement request is approved by the authorised personnel from the manufacturer/ marketer, we will verify the defects, damages, or inaccuracies claimed in the Product. We may request images of the damaged Product or schedule a call or visit to assess the damage.

Refund

  • When you initiate a request for return or cancellation of Products on the GMC Digital Platform, you may also request a refund. Refunds will only be processed if payment has been received by us for the Product.
  • Upon verification and assessment of the returned Products and associated documents, eligible refund amounts will be processed within 10-15 business days from the date of receiving the returned Product at our warehouse. Refunds will be processed only when specific conditions are met, including the Product being returned in its original condition, with intact price tags and packaging.
  • We do not offer cash refunds. The refund amount will be credited within 10-15 working days to the original payment mode chosen by you. Sometimes, banks or financial intermediaries may take longer to process refund requests. If the refund does not reflect in your account by the advised date, you may contact us for assistance.
  • Refunds will not include any amount paid towards shipping charges or other applicable charges. However, if a Product is delivered with a defect or damage (accepted by us after verification), shipping charges may be refunded.
  • We provide refunds in scenarios where a replacement Product is unavailable or if a Product was incorrectly represented on the website. We reserve the right to reject refund requests if the returned Product does not meet quality conditions specified in this Policy.
  • For Brand Approved exceptional returns within the warranty period, there may be issues posting refunds for transactions over 180 days old. In such cases, our team will request additional documents for manual refund processing into an alternate account. You must submit a copy of your bank account details and a photo ID proof matching the Billing name used while placing the order. Mismatched names may result in refunds being processed as Store Credit only.

 

  • Please refer below table to understand mode of refund as per our discretion for different Payment Types

For Standard Delivery

Original Order - MODE OF PAYMENT

MODE OF REFUND

Credit Card

Credit Card

Debit Card

Debit Card

Net-Banking

Net-Banking

Existing Store-Credit

Store-Credit

Cash on Delivery

Store-Credit

Store Credit + another mode

Store Credit and the same Mode of Payment

 

Pick At Store Orders

Any mode of payment

Store credit

 

If for any reason the refund to the original Mode of Payment fails at our payment gateway, then we will reach out to you to share alternate account details to process a manual refund. No other exceptions will be made for refunds to a different card or bank account. In case store credit option is not available, our team will request additional documents for manual refund processing into an alternate account. You must submit a copy of your bank account details and a photo ID proof matching the Billing name used while placing the order. Mismatched names may result in cancellation of the refunds

Additional Note

For installable products, returns will be considered only if the product was installed by authorised personnel from the manufacturer/ marketer. Returns will not be accepted if any installable product is unboxed or installed by the customer or anyone other than authorised personnel from the manufacturer/ marketer service team or engineers authorized by GMC Digital. Damages or defects for such products will not be accepted, including but not limited to:

  • GAS leakages in air conditioners
  • Incorrect connections or installations
  • Reported missing items, damages, dents, etc.
  • Any physical damages

Customer Support

Any queries or concerns relating to the cancellation, replacement, return and refund may be directed by you to our customer support team who can be contacted at:
Email: care@gmcdigital.com        
Phone Number: (+91) 8331057575 (10:00 AM to 06:00 PM, Monday - Saturday)