PRIVACY POLICY

  • General
  • Type of Information Collected
  • Use of Information Collected
  • Disclosure of Information Collected
  • Security
  • Cookies Policy
  • Opt-Out Policy
  • Retention of information
  • Modification
  • Grievance Redressal
  • Governing Law
  • Severability

 General

  • GMC Digital, operated by Ganesh Marketing, with its registered address at 20/1151-A, Nehru Park Road, Kadapa- 516001, Andhra Pradesh, (“GMC Digital”, “we”, “us” or “our”) manages and operates the mobile application/website gmcdigital.com (referred to as the “GMC Digital Platform”), facilitating the sale and purchase of various products (“Products”) to users (“User” or “Users” or “you” or “your”) of the GMC Digital Platform.
  • This Shipping and Delivery Policy (“Policy”), along with the Terms, governs the shipping and delivery procedures for Products purchased on the GMC Digital Platform. By using or purchasing from the GMC Digital Platform, you agree to abide by the terms of this Policy.
  • We partner with third-party logistics service providers to facilitate the shipping and delivery of Products to you. Our standard dispatch timelines depend on the delivery pin code, and estimated timelines are provided on the ‘Product Detail Page’ upon entering the relevant pin code. While we aim to provide timely delivery, delays may occur due to factors beyond our control, such as logistical issues, weather conditions, political disruptions, acts of God, or unforeseeable circumstances.
  • In case of delays, we will make reasonable attempts to inform you via the email ID or mobile number registered with us. However, we disclaim liability for failure to notify you of such delays and shall not be obligated to compensate for any resulting claims.
  • We may determine certain areas as unserviceable for delivery, and we or our Logistic Partners may not process orders for such areas. If an area is deemed unserviceable, we will notify you at the time of placing an order, and you may verify unserviceable areas by entering the relevant pin code on the GMC Digital Platform. We reserve the right to cancel orders if the delivery pin code becomes unserviceable after shipment.
  • To ensure timely delivery, we may collect specific information from you, such as your name, shipping address, contact details, etc. It is your responsibility to provide accurate and complete information to avoid delivery issues.
  • Upon dispatch of the purchased Product, you will receive a unique tracking identity number to track delivery status. We engage with our Logistics Partners to update delivery status in real-time, but we do not guarantee the accuracy of tracking information due to potential technical difficulties.
  • You are required to verify the package upon delivery and refrain from accepting visibly damaged or tampered packages. Any issues with the package must be reported immediately to our customer service team.
  • We reserve the right to charge shipping fees based on various factors, and such fees are non-refundable unless a defective or incorrect Product is delivered, accepted by us after verification.
  • Product returns are facilitated through our reverse-Logistics Partners, and returns are processed according to our Cancellation and Return Policy.
  • If you agree to the terms outlined in this Policy, please proceed with using the GMC Digital Platform for purchasing Products. If you do not agree with any provisions of this Policy, we advise you to refrain from using or accessing the GMC Digital Platform.

 Type of Information Collected

  • When you visit, access, use, or browse the GMC Digital Platform, you may be required to provide your information. We may share and utilize this information in accordance with the terms outlined in this Privacy Policy. Additionally, we may combine this information with other data to enhance our Products, services, content, and advertising.
  • By using the GMC Digital Platform, you agree to provide accurate, up-to-date, and truthful information. You have the right to access, amend, alter, or request deletion of your information, either partially or fully, by logging into your account on the website and/or the app, following successful OTP validation.
  • Please note that the GMC Digital Platform is not intended for minors. We do not knowingly collect Personal Information from individuals under the age of 18 (Eighteen) years. If we become aware that Personal Information has been collected from someone under 18 (Eighteen) years of age, we will take appropriate steps to delete such information within a reasonable timeframe. If a parent or guardian discovers that their child has provided Personal Information on the GMC Digital Platform without consent, they should contact us to request the deletion of such information. If a person under the age of 18 (Eighteen) uses our services in violation of our Privacy Policy and Terms, we shall not be held liable for any resulting damage or injury.
  • The information we may collect from you includes your name, password, mailing address, phone number, email address, and contact preferences, along with any other details of your usage and interaction with us or our affiliates. This information, when combined with other data, could reasonably identify you (“Personal Information”). Personal Information encompasses your full name, personal contact numbers, residential address, email address, gender, or date of birth.

 Additionally, we may collect, receive, process, or store certain sensitive personal data or information, including but not limited to:

  • Password
  • Financial information such as bank account or credit card or debit card details
  • Physical, physiological, and mental health conditions
  • Any detail related to the above Personal Information categories provided to us for service provision
  • Any information received under the above Personal Information categories processed under lawful contract or otherwise (Collectively, this is referred to as “Sensitive Personal Data or Information)

 Use of Information Collected

We may collect, utilize, or process your information, including Personal Information and Sensitive Personal Data or Information, for the following purposes:

  • We use your information to create and provide access to your registered account on the GMC Digital Platform.
  • Your information helps us in developing, delivering, processing, and enhancing our Products, services, and content to personalize and improve your overall experience.
  • We may inform you about our Products, services, offers, updates, and upcoming events. This includes providing information related to order confirmations, invoices, technical notices, and security alerts.
  • We utilize your information for internal analytical and research purposes, such as auditing, data analysis, and research to enhance our Products, services, and customer communications.
  • Your information may be used to meet any legal or regulatory requirements or to comply with requests from governmental or judicial authorities.
  • We may use your information to resolve any requests, disputes, grievances, or complaints raised by you concerning your use of the GMC Digital Platform.
  • Your information may be used to detect or monitor any fraudulent or illegal activity on the GMC Digital Platform.

 Disclosure of Information Collected

We may, from time to time, be required to disclose the information collected from you to our trusted third-party service providers who assist us in facilitating the provision of services and purchase of Products on the GMC Digital Platform. This may include sharing your information with third-party payment gateway providers to process transactions. By using the GMC Digital Platform, you consent to any such disclosure of your information to third-party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and adhere to generally accepted industry and security standards regarding such information.

Your information may also be disclosed under the following circumstances:

  • We may disclose your information when required by law or judicial decree, or when we, in our sole discretion, deem it necessary to protect our rights or the rights of other Users, prevent harm to persons or property, or fight fraud and credit risk.
  • In the event of reorganization, sale of assets, division, or transfer of all or part of our business, we may disclose or transfer your information to third parties. We ensure that any third party receiving such information maintains appropriate confidentiality and security measures.
  • Third-party payment gateway providers may collect certain financial information from you for billing and payment processes. This information is collected and transacted through secure digital platforms under encryption.
  • Your information may be transferred, stored, or processed in countries other than where you access the GMC Digital Platform. By using the platform, you consent to such transfers, including to our affiliates, subsidiaries, and partners, provided they ensure the same level of data protection as prescribed in this Privacy Policy and Indian data protection laws.

 While we endeavor to protect your information, including Personal Information, Financial Information, and Sensitive Personal Data or Information, through security measures prescribed by law, you are advised to exercise discretion when providing such information due to the susceptibility of the Internet to security breaches.

 Security

  • The security of your Personal Information is paramount to us. We have implemented stringent security policies, rules, and technical measures, as required by applicable laws, including firewalls, transport layer security, and other physical and electronic security measures. These measures are designed to safeguard the Personal Information under our control from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss.
  • When you submit your information on the GMC Digital Platform, it is protected through our robust security systems. We adhere to international and industry-recognized standards prescribed by applicable laws, rules, and regulations.
  • Your information is stored within secured networks and is accessible only by a limited number of authorized persons who have been granted access rights to such systems or who require such information for the purposes outlined in this Privacy Policy. These authorized persons are also obligated to maintain the confidentiality of such information.
  • While we take all reasonable measures to transmit and store the information you provide in a secure operating environment that is not accessible to the public, it's important to acknowledge that complete security cannot be guaranteed. We do not provide assurances against unintended disclosures of information or potential security breaches. You agree not to hold us responsible for any breach of security or for actions of third parties that receive your Personal Information, or for events beyond our reasonable control, including government actions, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security and encryption, and similar occurrences.

 Cookies Policy

  • When you visit, access, or browse the GMC Digital Platform, we automatically receive certain information due to the communications standards on the Internet. This includes the uniform resource locator (URL) of the site from which you accessed our platform, details of the website you visit after leaving our platform, your Internet Protocol (IP) address, the type of web browser you are using, email patterns, and the name of your internet service provider. This information is used solely for analyzing overall user trends and to help us improve our services. Please note that the link between your IP address and personally identifiable information is not shared with third parties without your permission, except when required by law or to provide or facilitate services. However, we reserve the right to share aggregate findings, including personal information provided by users, in an unidentifiable, aggregate form with advertisers, sponsors, investors, strategic partners, and others to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the user to access the platform.
  • GMC Digital Platform utilizes temporary cookies to store certain data. Personal Information is not stored in these cookies. Information collected by us, which does not personally identify you as an individual (such as usage patterns), is exclusively owned by us and may be used by us and third-party service providers for technical administration of the platform, user administration, research, development, and other purposes.
  • You have the option to set or amend your web browser settings to delete or disable cookies. However, please note that disabling cookies may impair, degrade, or restrict access to certain areas of the GMC Digital Platform.
  • We may allow other companies or entities to serve advertisements to you. These entities may include third-party advertisement servers, advertisement agencies, advertisement technology vendors, and research firms. While some advertisements may be targeted to you based on a certain general profile, we do not use Personal Information to target advertisements. During the process of serving advertisements or optimizing services to users, authorized third parties may place or recognize a unique cookie on your browser.
  • You understand and agree that we do not control third-party websites displayed as search results or links on the GMC Digital Platform. These sites may place their own cookies or other files on your computer, collect data, or solicit personal information from you. We are not responsible for the privacy practices or policies of such third parties or the terms of use of their websites. Additionally, we do not guarantee the accuracy, integrity, or quality of the information available on these websites. The inclusion or exclusion of these websites does not imply any endorsement by us.
  • We may retain records of telephone calls received from and made to users for purposes such as administration of services, research and development, training, business intelligence, business development, or user administration. We may share such telephone records with third parties when required by law or to provide or facilitate services.
  • By using the GMC Digital Platform, you consent to the reproduction/publishing of all testimonials and reviews provided by you. We reserve the right to edit testimonials and reviews and reproduce/publish edited or paraphrased versions on the platform. If you have any concerns regarding the reproduction/publication of your testimonials or reviews, please contact us.

 Opt-Out Policy

  • Third-party service providers with whom we may share information provided by you are not authorized to market their own services or send promotional emails or engage in promotional communication with you. We offer you the option to opt-out of receiving non-essential, promotional, or marketing-related communication from us or our partners.

If you prefer to remove your contact information from all our mailing lists and newsletters, you can simply click on the "unsubscribe" link provided in each email message or follow the instructions provided. Alternatively, you can contact us at care@gmcdigital.com or call us at (+91) 8333057575 (Available from 10:00 AM to 06.00 PM, Monday - Saturday)

 Please note that we reserve the right to limit membership based on the availability of contact information. In such cases, all users will be notified by email prior to any actions taken.

Retention of information

We will retain your information and any data for the duration necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted under applicable law. 

Modification

We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the GMC Digital Platform. We encourage you to review this Privacy Policy whenever you visit our GMC Digital Platform to understand how your Personal Information is used.

Grievance Redressal

In case, you have any questions, grievance or complaints about this Privacy Policy, or the GMC Digital Platform, you may contact our grievance officer on the below mentioned details:
Name: G Siva
Designation: Business Development Head
Email Address: gsiva@gmcdigital.com

Governing Law

The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in kadapa, Andhra Pradesh.

Severability

Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.