FREQUENTLY ASKED QUESTIONS (FAQs)
• Order Placement
• Payments and Pricing
• Promotion / Offer / Cashback
• Shipping and Delivery
• Cancellations and Returns
• Managing Your Account
• Installation and After Sales Support
• Customer Support
Order Placement
Q. Why is the Cash on Delivery (COD) option not offered in my location?
A. We have select products across select pin codes that are activated for Cash on Delivery. You can check if the Cash on Delivery is available by entering the pin code on the product details page.
Q. How do I know my order has been confirmed?
A. You will receive an email or SMS confirmation once the order is placed successfully. You can also check the status of the orders in “My Orders” once you have signed in.
Q. Can I buy online and pick delivery at the nearest store?
A. Yes, you can. But you would have to inform us through our support mail or contact number with the order id and relevant details before the order status changes to ‘out for delivery’
Q.What is “within 24 hour” Delivery?
A. “within 24 hours” delivery is an express mode of delivery on gmcdigital.com. We deliver products placed via Insta Delivery within 24 hours of order placement in certain pin codes, we mention the delivery time based on the pin code and each pin code delivery time may vary. Orders are delivered from the closest GMC stores. These orders may be delayed based on current Government restrictions in certain states and cities.
During the checkout process on the website, for orders with multiple items, Insta delivery will be available only if all products are available in the same store. If one or more product(s) in the order are not available in the store closest to your pin code, standard delivery will be the only option available for home delivery.
Q. How does Pick at Store work?
A. In case, you want to pick up the order from our store kindly inform to the support team over the support mail with relevant order details and the team would get the order ready for pickup. Also kindly note that, the pickup request must be submitted before the order status is ‘out for delivery’
Q.How can I track my order?
A. Once your order is shipped, you will receive a shipment email with the Tracking details in your mailbox. You will have an option 'Track my shipment' from where you can track your order. Alternatively, you can also visit My Accounts page on the GMC digital website and track your order from the order history.
Q.Can I change the delivery address after I’ve placed my order?
A. The delivery address and mobile number can be changed once the order has been placed and not after the order status is ‘out for delivery’. To change the delivery details, contact our support team with relevant details and they might assist you in changing details if the updated address is in our service limits. If the updated delivery address is out of our service area, we request you to cancel the order before the order status changes to ‘out for delivery’.
Q.How can I get my order delivered fast?
A. If the product you select is available at a store near you, you will be offered Insta Delivery as a default option for your delivery. Through Insta Delivery, orders will be delivered within 24 hours. You can also choose the Pick at Store option if available - Pick at store will allow you to select the nearest store from where you can pick up the order.
Q.What if the package I received is tampered or broken?
A. All our packages come with "Tamper Evident Void Seals". Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product, or missing accessories. Also recommend you to record a video while accepting the delivery.
Q.What if the product I received is damaged?
A. If the product you have received is a damaged product, we request you to call our customer support team immediately for initiating a return for the product. However, please note that any product at the time of delivery noticed as "Received in Physically Damaged Condition, Damage upon Delivery" or "Missing Accessories/Items in Box" has to be reported immediately and request you to deny the delivery and not share the delivery OTP. Any issues reported after delivery will not be accepted and request you to contact authorised service personnel of marketer/ manufacturer.
Q. Which company does the delivery of the products?
A. We work with 3rd party courier partners for the safe delivery of your products. For additional details on delivery, please read Delivery and Shipping Policy.
Q. Where can I raise my concern regarding the damaged product?
A. You can reach out to our customer action centre at +91 83310 57575 to register your complaint at the time of delivery of the product. You will need to share the images of the outer box, inner box as well as the product to register your complaint to our email care@gmcdigital.com . Our team will verify your complaint and if identified as an out of box damage, a replacement/ return will be generated for your product.
Q. I want to change the color of the product, what should I do?
A. If you have ordered an incorrect color, we recommend that you cancel the order before delivery. If the package is accepted then we will not accept returns on account of "Change of Mind".
If the color is mentioned incorrectly on the website, we request that you share details indicating the mismatch of color and/or specifications. We will validate your complaint and issue a refund if the product was catalogued incorrectly.
Q. Can I get a GST invoice for my order?
A. Yes. You can get a GST invoice. For GST Invoice you can send the order details and relevant GST information to sales@ganeshmarket.com and the concern team will get in contact with you. Please note: GST invoices are only available for Standard Delivery orders. Kindly note GST must be submitted before the order status changes to ‘out for delivery’.
Q. Can I buy multiple products in one order?
A. Yes, just browse and choose products you want. Add this to the cart and then click on the checkout to continue placing the order.
Q. Can I order multiple units of a single product?
A. Yes. However, this depends on the maximum quantity eligible for order by one single person. If the maximum allowed is 1, then you can only add 1 quantity of that product.
Q. When will my order be delivered?
A. The delivery of your order depends on the mode of delivery selected while placing the order and it depends on the pin code.
Payments and Pricing
Q. What are the various modes of payment?
The various modes of payment offered by GMC Digital are:
- Net-banking
- Credit cards
- Debit cards
- Equated monthly installments (EMI)
- Wallets
- Debit card EMIs (wherever applicable)
- Cash on delivery
Q. Can I do split payments in two different cards?
A. You cannot do split payments in two different cards while placing the order.
Q. What are different debit and credit cards that can be used?
A. Primarily for credit cards, we accept Visa, MasterCard, American Express, Diners club, and RuPay. For debit cards, we accept Visa, MasterCard, and RuPay.
Q. What happens if the money is deducted but the transaction didn’t go through?
A. If the money is deducted and the transaction didn’t go through, we advise you to wait for half an hour and recheck your order status to check if the order was successfully placed. If post half an hour, the transaction didn’t go through and GMC Digital has not received a successful transaction, the amount will be refunded by the issuing bank within 7 business days.
Q. Which banks do you accept payments from via net banking?
A. The list of banks that accept payments via net banking is available on our payment page during checkout. Once you are on the payment page, you can select Net Banking and can click on the dropdown to check the list of banks that accept payments via net banking.
Q. What is no cost EMI and low-cost EMI?
A. No Cost EMI and "Low Cost EMI" facility is available on select credit card or debit card issued by eligible banks and is simply a payment mode where the customer gets benefits of the interest charged by banks per EMI transactions. These facility is currently being provided by our third party payment gateway service providers and request you to go through there terms and conditions before opting for this facility. GMC Digital and its related parties will not be personally liable or responsible for extra charges and deficiency in services provided by the third-party service providers.
Payments made using third party payment methods like Bank EMI's, Brand EMI's and through Non Banking Financial Companies are completely subjected to the terms and conditions agreed between the consumer and the finance service providers before processing the payment/loan and we do not hold any responsibility or liability for any extra charges or any other issues.
Q. How do I use my store credit to complete a purchase?
A. You have a store credit redemption option and this can be currently availed only in our physical stores and not in our ecommerce platform.
Q. The price of the product I ordered has changed. I want to cancel/return the product.
A. Product prices, offers, and promotions are subject to change from time to time without prior notice. All prices displayed on the website www.gmcdigital.com are inclusive of taxes. GMC Digital reserves the right to change the prices of products, services, and the availability of the same at our sole discretion. If your order hasn't been delivered, you can cancel the order from your account page or refuse to accept the product during delivery. No refunds of orders will be entertained on account of price changes of the product on the website at any point in time.
Q. I availed a coupon for my order but I have been charged for the amount before discount.
A. We advise you to check the order amount being charged through the order process. There are two sections where a coupon code is entered.
- Shopping cart
- Order review page just before payment
Q. My order was returned for a refund, however, the , 3rd payment service providers continues to charge me EMI.
A. Generally, in most cases, 3rd payment service providers will reverse the EMI transaction. However, in cases where the payment service doesn’t reverse the EMI, you will need to reach out to payment service customer service number to cancel your loan. Credit or Debit Card EMI's are between payment service and the customer where GMC Digital is only a facilitator for conversion.
Q. What are the wallets that GMC Digital offers?
A. GMC Digital has enabled wallet payments available on the payment gateway. You can select a wallet on the payment gateway and choose the desired wallet from the dropdown menu.
Q. Do you have Cash on delivery and card on delivery?
A. GMC Digital does offer cash on delivery for select products and for select pin codes. However, at the current time, card on delivery is not available.
Q. What is GMC Store credit and how can it be used?
A. GMC Store credit is a type of credit note that can be used to make payments for purchases. It comes into the picture for the following cases:
- A Cash on Delivery order is refunded. The amount will be transferred into your Store credit to be used on purchases on the website.
- If you cancel or return your order to upgrade to a different model. In this case, the money can be transferred to your store credits so that a new purchase can be made immediately without waiting for banks to complete the refund.
Q. Why do I have to enter my PAN number during the order checkout?
A. Entering the PAN number during checkout is mandatory as per government regulations for transactions over 2 lakhs.
Q. I received my order and the MRP on the box is lower/ greater than what is listed on the website.
A. If you encounter this issue, you need not worry since MRP of the product may vary and doesn't affect the offered selling price.
Q. My transactions continue to fail despite having a high credit limit.
A. If your transaction keeps failing, please check:
- If the card details and OTP are entered correctly.
- What the highest credit limit on a single transaction on your card is and whether it is higher than your order value.
Q. What is an EMI payment option?
A. An Equated Monthly Installment (EMI) is a fixed payment mode selected over an item for a specific period of time for easy monthly installments. This option is available on Credit and Debit cards for specific banks.
Q. Can I use more than one payment method, or combine payment methods, to make my purchase?
A. Only one payment method has to be used to place the order at the time of transaction. Multiple or combined payment methods is not allowed.
Q. Are the prices displaced on website same to GMC Digital store prices?
A. The price on the GMC Digital website can differ from the prices in the store.
Q. Are there additional discounts available on bulk purchase?
A. There is might be additional discount available on bulk purchases and request you to check it with our sales team sales@ganeshmarket.com.
Promotion / Offer / Cashback
Q. I used a coupon but it shows invalid while applying?
A. You need to recheck and enter the correct coupon code.
Q. I used a coupon but I was charged total amount?
A. You need to recheck and enter the correct coupon code.
Q. Why is that the instant discount is applicable on the product page but the offer is not getting applied?
A. You cannot apply 2 different offers in the same order. The order can only be placed with one applied offer.
Q. Why does the product page advertised freebies but I didn’t receive any?
A. Once you add the product to the cart and move to the checkout page, you will have to opt for the freebies you receive it along with the product.
Q. Can I avail the offer twice in the same day?
A. No, you cannot avail the same offer twice on the same day.
Q. Can I use multiple coupons on the same transaction?
A. You cannot use multiple coupon codes for the same transaction.
Shipping and Delivery
Q. How will the delivery be done?
A. The delivery of your order will be done via a home courier service. Delivery person will contact you before visiting and the order delivery will only be done with OTP verification.
Q. Are there any shipping charges?
A. Currently GMC doesn’t collect any shipping charges on orders above ₹10,000. This might change time to time without prior notice and request you to check the conditions before placing new orders.
Q. Does GMC Digital deliver outside India?
A. No, GMC Digital doesn’t deliver outside India.
Q. What if my billing and shipping addresses are different?
A. If your billing and the shipping addresses are different, order will be delivered at the shipping address which is added at the time of placing the order.
Cancellations and Returns
Q. What is your cancellation and return policy?
A. Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled. GMCdigital.in reserves the right to cancel orders placed on the website, wholly or partially, if products cannot be shipped for quality reasons or for non-availability of inventory.
The following general returns policy is applicable to all items sold on GMC Digital:
1. A product purchased on GMCDigital.com is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:
- Product delivered is different from what was ordered
- Product was received in a physically damaged condition or was found defective when package was opened.
- The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
Q. The price has changed after I placed an order. What should I do?
A. Product prices, offers and promotions are subject to change from time to time without prior notice. All prices displayed on the website www.gmcdigital.in are inclusive of taxes. GMC Digital reserve the right to change the prices of products, services and the availability of the same at our sole discretion.. No refunds of orders will be entertained on account of price changes of the product on the website at any point of time.
Q. If I am not happy with my purchase, can I cancel or return the order?
A. You can cancel the order for Products partially or fully prior to the shipment is “Out for Delivery”. For more information, please read Cancellation and Return Policy.
Q. Which products are not eligible for returns?
A. All our packages come with "Tamper Evident Void Seals". Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product, or missing accessories.
Any product noticed as "Received in Physically Damaged Condition, Damage upon Delivery" or "Missing Accessories/Items in Box" has to be reported at the time of delivery to be eligible for a replacement. Any issues reported after delivery will not be accepted.
Q. Do I have to return the freebie when I return a product?
A. You will have to return all the free items and accessories that you might have received along with the order.
Q. When is a return of an item not possible?
A. The return of the product is not allowed after sharing the OTP and accepting the delivery.
Q. What should I do if I find the package open or tampered on delivery?
A. All our packages come with "Tamper Evident Void Seals". Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.
Q. Why am I not able to purchase my product besides my location?
A. The pincode selected by you isn’t in a serviceable area and the courier partner will not be able to deliver the product in that particular area. Hence, you are not able to make a purchase of product besides your location.
Q. Which products are covered under 'return policy' of GMC Digital?
A. All items sold on www.gmcdigital.com are covered under return policy Products received in physical damage condition / dented / not working.
Q. How will I be reimbursed for the products I have cancelled or returned?
A. The refunds will be credited to your original mode of payment as the cancellation policy in the stipulated time. Please read Cancellation and Return Policy for more information.
Installation and After Sales Support
Q. How do I request for a service?
A. There are 2 ways for registering request for a service -
- Registering Request through Authorized Service Centre
- By sending email to our support team or contacting through +91 8331 057575.
Q. Are Authorized Service Centre services and warranties available for all products?
A. Any brand, any kind of product, Authorized Service Centre will take care of all your electronics – whether bought in stores or on www.gmcdigital.com.
Customer Support
Q. How can I contact for queries regarding my online orders on GMC Digital?
A. You can contact us regarding your online orders on t www.gmcdigital.com or you can call us at +91 83310 57575 between 10:00 AM to 6:00 PM, Monday - Saturday.
Q. How can I contact for GMC Digital store related queries?
A. You can contact us for all the store related queries at +91 93939 72205, +91 91331 96257.